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Web Hosting Questions & Answers
- How do I log in to my web server?
- How do I set up my email?
- How can I see a full list of the hosting services available to me?
- How can I add calendars, eCommerce and mailforms etc?
- How do I log in to my webmail?
- How can I edit the pages in my site?
- Can CMS be added to my site?
- What restrictions are there on site use?
- Do I have a spam filter?
- How do I transfer an existing domain?
- How can I upload files myself?
- How do I get Frontpage extensions installed on my website?
- Can I have subdomains, like another.yourdomain.co.uk, as well as www.yourdomain.co.uk?
- Can my friends and colleagues have space on my virtual server?
- How do I backup my site?
- What does SSL capability mean?
- How much data do you think I will transfer?
- Can I terminate my account at any time?
In these examples, replace 'yourdomain.co.uk' with your actual domain name, without the 'www' prefix, like 'google.co.uk'. If you do not have a username or password, please contact us.
How do I log in to my web server?
Nantinet is a web design company, so customers are not expected to manage their own web server or mail accounts. However, you are free to log in and make any changes you wish. Please do not change your password without telling us! If you change your password, we will have to re-set it when we update your web pages.
You log in to your web server at http://www.yourdomain.co.uk/admin
Then enter your username in the user name box, and your password in the password box.
When you log out, you will see a link to full documentation for administering the account.
How can I see a full list of the hosting services available to me?
Just log in to your web server and have a look at the control panel.
How do I set up my email?
Give us a call and we can go through the process with you.
If you need to change your email settings yourself, you should use the
following in Outlook (Express):
Choose any Display Name you like
Select 'POP3' as the mail server type
Enter 'mail.yourdomain.co.uk' for incoming mail.
Enter 'mail.yourdomain.co.uk' for outgoing mail, UNLESS
YOUR BROADBAND PROVIDER REQUIRES YOU TO USE THEIR SERVICE. If you cannot
send mail, this is often the problem.
Enter your User Name in the form username@yourdomain.co.uk
Enter your Password
If you are using the wizard, then finish.
Then select the new mail account, choose 'Properties', choose the 'Servers'
tab and check the 'My server requires authentication'
box.
Your done. Any problems contact us
How can I add calendars, eCommerce and mailforms etc?
We would normally do this for you, but the following useful scripts are included with your account (please contact us to request installation):
| Formmail Script | FormMail lets you get the results of forms on your website through email. |
| PhpBB Bulletin Board | PhpBB makes it easy to add a powerful forum to your site. |
| b2 Weblog | B2 allows you to easily add a news or blog system to your website. |
| PostNuke CMS | PostNuke CMS allows you to create community websites. |
| PHPLinks | PHPLinks allows you to run a link directory with search capabilities. |
| Gallery Photo Album | Gallery allows you to manage and display your collections of images. |
| PHProjekt | PHProjekt helps with the coordination of group projects. |
| PHP Web Calendar | Webcalendar allows you to maintain an online calendar. |
| OSCommerce Store | OSCommerce makes it easy to build profitable web-based storefronts. |
| XOOPS Oriented Portal | XOOPS is the ideal tool for developing dynamic community websites. |
| PHPlist | PHPlist helps with managing and creating mailing lists. |
| PHP-Nuke CMS | PostNuke makes it easy to build Web portals and communities. |
| PHP Support Tickets | PHP Support Tickets is a customer relationship and support solution. |
| Crafty Syntax Live Help | Crafty Syntax allows you proactively open a chat session with visitors. |
How do I log in to my webmail?
Go to www.yourdomain.co.uk/webmail, log in with
username@yourdomain.co.uk
password
How do I edit the pages in my site?
You will need an editor added to any page(s) you want to be able to edit yourself. The editor allows you to upload files, pictures, paste word document data and change fonts and layout. Please ask for this feature to be added.
Can CMS be added to my site?
CMS (Content Management Systems) allow you to add new pages to your site, change the site layout and add new site modules. CMS must be requested before the site is developed.
What restrictions are there on site use?
If you add content yourself, either through FTP, CMS or a page editor, please don't upload any adult pictures, movies or offensive materials in general. Your site may be blocked if you do this.
Do I have a spam filter?
Yes, this is enabled by default, but it can be disabled if you so request.
How do I transfer an existing domain?
Please contact us for the information you will need. You will always be the owner of the domain, but we will then invoice you when it expires, and set it to work with your account.
How can I upload files myself?
CMS sites allow you to do this. For standard sites, you can do this through
the page editor (if you have requested this feature).
For non-editor based pages, you will need to use an FTP program, or web
design software like Dreamweaver.
You will need the following information:
User Name in the form of username@yourdomain.co.uk
password
FTP server is ftp.yourdomain.co.uk
Host Directory is mainwebsite_html/
How do I get Frontpage extensions installed on my website?
Just ask. Frontpage has a publishing tool and special features which require Frontpage server extensions to be installed on your account. However, Frontpage will also allow you to FTP to your account without Frontpage extensions. If you have Frontpage extensions installed, you are not able to use FTP software to connect to your site, as this may corrupt the extensions, and your ability to use scripting languages, such as PHP and perl is impaired. So, it is recommended that you don't have Frontpage server extensions installed on your account, unless you really require some of the added features. To have Frontpage server extensions installed on your account, please select the relevant option when ordering or contact us.
How do I add subdomains?
Please request this to be enabled. You can then set these up yourself from the control panel, if you wish, or we will do it for you.
Can my friends and colleagues have space on my virtual server?
Yes. You can add users to your account, who can be given their own mail addresses, webspace and FTP access. The users are given the email address, 'user@yourdomain.co.uk' and a URL of 'http://www.yourdomain.co.uk/~user' More information can be found in the documentation, available when you log out.
How do I backup my site?
You can take site backups via the control panel, and database backups via MySQL admin. For CMS sites it is recommended you take regular database backups.
What does SSL capability mean?
If you want to have your own private secure server space eg https://www.yourdomain.co.uk, then you will need the additional SSL option. The SSL option would enable you to accept confidential information via your website and gives all parties the confidence that information is being sent securely and to the right place. Please Contact us to discuss this.
How much data transfer do you think I will use?
As a rough guide, 1GB of data transfer a month is about 20,000 page views a month.
Can I terminate my account at any time?
Yes, you can terminate your hosting account at any time. No notice is required. However, hosting fees are non-refundable.
